Terms and Conditions


This website is owned and operated by Frog Furniture Ltd. All content including pictures, designs, logos, photographs, written and other materials on our website are copyrighted. All worldwide rights are reserved. Any reproduction in whole or in part of our website is strictly prohibited without the prior written permission of Frog Furniture Ltd.

Please be aware that each of various trademarks, product names etc. represented on our website is the property of their individual owner-companies.

 

The steps required to create the contract between you and us are as follows:

You will be guided through the process of placing an order by a series of simple instructions on the web-site.

You place the order for your products on the web-site by pressing the confirm order button at the end of the checkout process.

Your credit card or debit card details will be required together with confirmation of the delivery address. Frog Furniture currently accepts Visa, MasterCard, Switch, American Express, and Bank Transfers. Once payment has been made we will send you an order acknowledgement email detailing the products you have ordered and whether they are held in stock or are required to be ordered and the likely dispatch date. Your order represents an offer by you to purchase goods from us. Please note it is the customer’s responsibility to check the confirmatory email and notify us immediately of any errors at customerservices@frogfurniture.co.uk. A follow up email will then be sent once the goods are ready to be dispatched to you and a delivery date will be agreed. It is only at this point in time that we accept your offer, are bound to fulfil it and a contract is formed.

If you have any questions or would like product advice from an experienced consultant please call 0161 448 9566 or email customerservices@frogfurniture.co.uk

 

If you wish to cancel an order before the order has been processed please email us at customerservices@frogfurniture.co.uk as swiftly as possible quoting your order reference number. If the order has already been acted upon you will need to follow the instructions on our Returns and Refunds Policy.
 

All prices are quoted in British pounds sterling but exclude delivery charges. If the price quoted on the web site is incorrect and the correct price is lower than that quoted we will charge you the lower price. If the correct cost is higher than the quoted price we will either advise you of the true cost and await your confirmation of your order at the higher price or inform you that we cannot accept your order and explain the circumstances surrounding such cancellations.

We reserve the right to make price adjustments if it is discovered that the price is incorrect or to protect us from price rises for reasons such as a supplier’s price increase, new taxes and currency fluctuations.

We make every effort to ensure colours appear as realistic as possible. However, due to the constraints of digital reproduction on different web browsers, we cannot guarantee exact colour depiction. Please be aware that the actual colour you see on the screen may differ to those of your ordered products. Every care is taken to ensure descriptions and measurements are accurate, however slight variations may occur. Packaging may vary from that shown.

For all items made from natural products, such as leather or wood, it is not possible to guarantee items will have the same colour, shade and pattern or finish as items viewed on the website, due to the inherent nature of such products. Also, we cannot guarantee to match goods exactly which have been ordered at different times.

For glass items, any imperfection is to be considered as a distinguishing feature of craftsman work, which makes each piece unique. Glass undergoes a thermal treatment that may cause some very slight imperfections.

All delivery times are only estimates and not actual dates, we are not held liable for any change in delivery times once an order has been placed.

Please note that some products may require assembly. For more information, please call customer services on 0161 448 9566

 

The security of your personal data is our highest priority. All credit card payments are processed through RBS Worldpay The RBS WorldPay payment system uses a combination of both established and innovative techniques to ensure the security and integrity of all sensitive data. Furthermore, their public web servers are certified by Thawte, a public Certificate Authority, ensuring that both the shopper and retailer can have confidence that nobody can impersonate RBS WorldPay to obtain confidential information.

 

 

Free storage is available in the Frog Furniture warehouse for a period of four weeks from the date of delivery into Frog Furniture. If storage is required for longer than this period a holding fee of 2% of the overall sale total for each week over the initial four week period will be charged.

 

The charges for postage and packing will be determined at the time of order.

We will deliver the goods ordered by you to the address you give us for delivery at the time you make your order. We aim to dispatch all items within within the lead times stated on our website. Please note that delivery estimates are not guaranteed. Special order items will take longer to deliver. You will be notified by e-mail once your goods have been dispatched from our warehouse at Frog Furniture. All deliveries will be between Monday to Friday during the hours of 9am and 4pm. Please note that additional costs will be incurred for specified time deliveries.

All products will be sent by recorded delivery or courier dispatch and will therefore require a signature upon receipt. We are happy to send items as gifts but, to avoid confusion, please forewarn the recipient that a parcel is on the way. Please note it may not be possible for us to deliver to some locations. Should delivery time be delayed we do not accept liability of any consequential loss. We will contact you if there is a delay or items are out of stock.

Should you wish for your order to be delivered to a country outside the UK mainland, please email customerservices@frogfurniture.co.uk for details of transportation costs. Goods delivered overseas may be subject to import duties and taxes. Such taxes will be payable when the goods reach their destination. The liability for payment of such customs duties rests solely with you and Frog Furniture has no control or liability for them.

For all European and international orders goods in transit insurance is not included and is the responsibility of the buyer. Quotations for goods in transit insurance for all European and international destinations are available upon request.

From the moment a carrier attempts to deliver the goods they are the Customer’s full responsibility and the Customer has to accept the goods when they are ready to be delivered.

Where the Customer does not comply with our attempts to deliver the goods we may, at our discretion, cancel the entire or part of the order and charge the Customer 10% of the total cost of the order to cover storage, shipping and insurance of the goods.

Normally deliveries do not include unpacking, assembly or installation. However, with prior agreement, Frog Furniture is able to offer a complete on-site installation service. The cost is subject to the size of the item and the also the delivery location. If you would like a quotation in advance, please email customerservices@frogfurniture.co.uk

 

The customer agrees that title shall transfer to the customer only when the goods have been paid for in full. Frog Furniture Ltd. shall be entitled to require the customer to deliver up the goods until such time that all due payments have been made in full. The customer shall store the goods free of charge and in a manner to ensure the goods are safe from theft and damage.

 

International refunds

All international refunds will be refunded for the equivalent amount taken in pounds sterling on the original order. Due to fluctuations in the currency exchange rate this may result in a difference between the refunded amount and the original price.

Goods made to order

If the customer is unsure as to whether a product is included in this category then the customer should email customerservices@frogfurniture.co.uk for clarification.

For such items please note that we will not be able to change any such orders, make a refund or exchange any item that has been entered into production as per the customer’s specification e.g. in a specific finish or upholstery colour.

Customers should only order if they are sure that the item and finish is right for the customer’s needs as the customer will not be able to change the order after the item has been entered into production. Also the customer should be careful to check access to their property as delivery is on the basis that the customer has checked the dimensions of the item and that it fits through all doorways, stairwells and within the area of intended use.

Frog Furniture has no liability for items ordered that a customer no longer requires. Once an order has been processed the customer is liable to purchase the items.

Should an item be received damaged or defective then a replacement will be manufactured and a replacement will be delivered as soon as possible based on the following procedure:

  1. Inspect your purchases immediately upon receipt as no claim for replacement can be made after 3 days.
  2. Any claim regarding an item/s damaged or defective must be made initially by telephone or email, followed by a written claim.
  3. The cost of returning the product(s) will be the responsibility of the Customer who must insure the transit of the products, where applicable.
  4. Where items are large or fragile (as determined by Frog Furniture) we reserve the right to nominate a specialist furniture handler for return transit and pass the cost of delivery (up to 15% of the total order value) onto the Customer. This transportation charge will be charged each time the Customer accepts a returns collection date but then subsequently fails to meet that date.
  5. In all cases the product(s) must be adequately packed in the original Packaging to prevent damage.

Standard items - Damaged or Faulty

Please contact us immediately (within 3 days of package arrival) by calling (0161 448 9566) or at customerservices@frogfurniture.co.uk to discuss our procedures as detailed below and to organise a replacement:

  1. Inspect your purchases immediately upon receipt as no claim for replacement can be made after 3 days.
  2. Any claim regarding an item/s damaged or defective must be made initially by telephone or email, followed by a written claim.
  3. The cost of returning the product (s) will be responsibility of the Customer who must insure the transit of the product(s), where applicable.
  4. Where items are large or fragile (as determined by Frog Furniture) we reserve the right to nominate a specialist furniture handler for return transit and pass the cost of delivery (up to 15% of the total order value) onto the Customer. This transportation charge will be charged each time the Customer accepts a returns collection date but then subsequently fails to meet that date.
  5. In all cases the product(s) must be adequately packed in the original packaging to prevent damage.

Returns Address:

Frog Furniture Ltd
168 Burton Road
West Didsbury
Manchester
M20 1LH

Standard items – Returns that are non-damaged

Customers have a statutory 'cooling off' period of seven business days from the day they receive their goods, in which time they should notify us that they wish to cancel their contract with us. A full refund will be given, including any original delivery charges. Please contact us to discuss a return or exchange within 7 business days of delivery in line with the procedure below:

  1. A written notice of your cancellation is required and the goods are returned in perfect condition within 3 days of receipt of the goods along with your order reference number.
  2. Where items are large or fragile (as determined by Frog Furniture) we reserve the right to nominate a specialist furniture handler for return transit and pass the cost of delivery (up to 15% of the total order value) onto the Customer. This transportation charge will be charged each time the Customer accepts a returns collection date but then subsequently fails to meet.
  3. The cost of returning the product(s) will be the responsibility of the Customer who must insure the transit of the goods.
  4. As soon as we receive notice of your cancellation we will refund the cost of the goods (minus any delivery charges - if applicable). We will provide the refund within 30 days from the receipt of the notice of cancellation provided that the goods in question are returned by you and received by us in the condition they were in when delivered to you. If you do not return the goods delivered to you or do not pay the costs of delivery, we shall be entitled to deduct the direct costs of recovering the goods from the amount refunded to you. Credit card orders will receive funds in the form of a credit.

Cancellation by us

We reserve the right to cancel the contract between us if:

  • we have insufficient stock to deliver the goods you have ordered;
  • we do not deliver to your area.
  • Our inability to obtain authorization for your payment
  • The identification of a pricing or product description error
 

Frog Furniture is committed to protecting your privacy. The information we collect about you in order to process your order will only be used lawfully in accordance with the Data Protection Act 1998. Frog Furniture will not willfully disclose any confidential information without your prior permission and your details will not be passed onto a third party for their use in promotional purposes.

Frog Furniture will not share any of your information with parties outside our organisation except to the extent required by law, police, court order or as requested by other government or law enforcement authority.

Your personal details may only be disclosed to other reputable third parties only for the purpose of processing your order. Frog Furniture requires all such third parties to treat your personal information as fully confidential and to fully comply with all applicable UK Data Protection or Consumer Legislation.

 

Frog Furniture will not be liable for any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure) or any other indirect or consequential loss that was not reasonably foreseeable by either party when the contract for sale was formed. We shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question (minus any delivery charge). If the goods are not what you ordered, are damaged or defective, or the delivery is of an incorrect quantity, we shall have no liability unless you notify us of the problem within 3 working days of the delivery of the goods in question.

We shall not be liable for any defects in the goods caused by any act, neglect or default by you or any third party.

If you do not receive the goods you ordered by you within 30 days of the date on which you ordered them, we shall have no liability to you unless you notify us in writing at our contact address of the problem within 40 days of the date on which you ordered the goods.

Notwithstanding the above, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or any other statutory rights. Nothing in this Agreement shall limit Frog Furniture's liability for death or personal injury caused by our negligence or breach of duty.

 

Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent to our contact address at:

Frog Furniture Ltd
168 Burton Road
West Didsbury
Manchester
M20 1LH

All notices from us to you will be displayed on our website from time to time.

 

If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.

 

These terms and conditions are governed by English law, you agree to submit to the non-exclusive jurisdiction of the English courts in relation to any disputes arising under or in connection with these terms and conditions or the contract between us.

 

These terms and conditions, together with our current website prices, delivery details, contact details and data protection and privacy policy, set out the whole of our agreement relating to the supply of the goods to you by us.